Thank you to the kind gentleman who spoke with us and helped solve our electrical issues OVER A HOLIDAY WEEKEND. We woke up with half our electrical working (dim lights, half lights working, and half power to all appliances). We called numerous electricians none of which offered solutions and none were available until well into next week.
Our situation needed an immediate solution as we were hosting family Christmas at our house. He recommended after a few fixes of our own on our box with no luck that the issue was that we had "legs" loose on our house connected with the WE Energies line. HE WAS RIGHT, even after WE Energies had already said it was not their issue. We called We Energies back with his recommendation and they came out and POOF -- problem solved.
We are so thankful to have someone knowledge and kind enough to answer a call over a holiday weekend so that we did not have to cancel our family gathering!